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ABOUT US DEFINITIONS

“Seller/ Contractor , Us, We” means Narang Technical Services Ltd- registered in England CO REG NO: 04469352“ trading as NTS COOLING, NTS PROPERTY REFURBSIHMENT and NTS Builders

Buyer, Customer, You” means the part dealing with the Seller.

“Goods and Services Items, Item” means the goods or services which the Seller is to sell in accordance with these Terms and Conditions.

“Writing, Written” includes facsimile transmissions and writing on the screen of the visual display unit “Terms and Conditions” means the standard terms and conditions of sale set out in this document.

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A) Prices

1) NTS is a Vat registered company. 20% Vat will be added to the price quoted.

2) If a customer changes the specifications of a project, which necessitates additional work and materials, it's standard practice for the contractor or service provider to issue a quote for the extra work. This ensures that both parties agree on the scope of the new work and the associated costs before proceeding.

 B) Guarantees: 
There is not guarantee on plastering, paint work etc as owing to temperature changes plastering can cause hair line cracks which are unavoidable.
If any other guarantees are to be given they will be given at the quotation stage for any other work.

Guarantees given at time of quote  will be void under all circumstances:
 

  1. Customer-Induced Problems: The guarantee is void if the issue arises because the customer caused the problem, either deliberately or accidentally, or damaged the parts that are being replaced or repaired.

  2. Non-Compliance with Advice or Instructions: If the customer fails to follow the company's advice or the manufacturer's instructions regarding the use or maintenance of goods or materials supplied by the company, the guarantee does not apply.

  3. Modifications by the Customer: If the customer has modified the repaired items and the fault results from these modifications, the guarantee is invalid.

DELIVERY

C). Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and NTS cannot be liable for any losses incurred caused by delay in delivery by suppliers.

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D)Force Majeure

  1. Definition:

    • For the purposes of this agreement, "Force Majeure" shall mean any event or circumstance beyond the reasonable control of either party that prevents or delays the performance of any obligation under this contract. Such events include, but are not limited to, natural disasters (such as earthquakes, floods, or hurricanes), acts of war or terrorism, civil disturbances, strikes or labor disputes, pandemics, governmental actions or restrictions, and power or communication failures.

  2. Obligations and Notification:

    • Upon the occurrence of a Force Majeure event, the affected party shall:

      • Promptly notify the other party in writing, specifying the nature of the Force Majeure event, the expected duration, and the extent to which its performance is affected.

      • Use all reasonable efforts to mitigate the impact of the Force Majeure event and resume full performance of its obligations as soon as practicable.

  3. Suspension of Obligations:

    • The obligations of the affected party under this contract shall be suspended for the duration of the Force Majeure event, provided that the affected party has complied with the notification requirements set forth above.

  4. Termination:

    • If the Force Majeure event continues for a period exceeding [specific duration, e.g., 30, 60, 90 days], either party may terminate the contract by giving written notice to the other party. In such a case, the property owner shall pay the contractor for the work completed up to the date of termination, and both parties shall be released from further obligations under the contract.

  5. Exclusions:

    • This clause does not excuse either party from performing obligations that are not affected by the Force Majeure event.

    • A lack of funds or financial hardship is not considered a Force Majeure event under this contract.

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E) Contract & Deposits​

  1. Non-Refundable Deposit

    • A non-refundable deposit is required upon signing the contract to secure the project. This deposit will be applied towards the total project cost. Work will not commence until deposit has been received, and NTS 

    • The deposit is non-refundable under all circumstances, including but not limited to cancellation, postponement, or termination of the project by the customer.

    • If a deposit is not received as required by the contract, the seller may have the right to refuse performance or terminate the contract without being in breach. This is because the contract typically specifies that the payment of the deposit is essential to enforce the agreement. if the deposit has been delayed the agreed estimate completion time will be delayed.

  2. Obligation to Pay in Full

    • The customer agrees to pay the total amount agreed upon in the contract, regardless of whether the customer decides to terminate the project before completion.

    • In the event the customer stops or cancels the work, all completed work to date will be billed at the agreed rate, and the customer will be liable for the full payment of the remaining balance of the contract.

    • If the customer fails to fulfill this obligation, the remaining balance shall be due immediately upon notice of termination and may be subject to additional collection fees or legal costs.

  3. Project Termination by Customer

    • If the customer wishes to terminate the project, a written notice must be provided. The termination notice does not absolve the customer from the obligation to pay the full amount of the contract.

    • All outstanding balances, including the remaining balance of the full contract amount, are due within 14 days from the date of termination notice.

  4. Payment Terms

    • Payments are due according to contract

    • Late payments may incur interest charges at the rate of 5 per cent  per month on the outstanding balance.

  5. Permissions -​ Before signing the contract it is the customers responsibility to ensure all work needed to be carried out conforms with local authority regulations. 

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F). It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery.

This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if their is no fault, it is then at the discretion of the manufacturers if they will allow you to return the item once used.

If delivery has been taken and the item has not been unpacked, please call us and we will ask the manufacturers to collect the equipment, or they may ask you to return the product at your expense, you will also be charged for restocking the item.

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G) Specific Sub Contractors​

NTS is not a gas engineering company: They do not have the expertise or qualifications to carry out gas-related work.

  • Qualified Gas Engineering Company: All gas work will be conducted by a certified and qualified gas engineering company. This ensures that the work is done according to safety and regulatory standards. The customer will be issued with a gas certificate.

  • Warranty and Insurance: The responsibility for warranty and insurance related to the gas work lies with the qualified gas engineering company, not NTS. This means that any issues, defects, or claims arising from the gas work would be handled by the engineering company not NTS

4. Electrical work  to carry out the will also be carried out by an independent company who have all the necessary qualification to carry out the work safely. The responsibility for warranty and insurance related to the electrical work lies with the qualified electricians company, not NTS. This means that any issues, defects, or claims arising from the electrical work will  be handled by the electrician  company. The customer will be issued with a certificate.

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H) AIR CONDITIOINING INSTALLATION 
If customer requires the supply and installation of air conditioning units, we will advise where is the best place to install the units, but we do not carry out checks with councils or any other governing body if installation is allowed on outside walls etc; this responsibility is the customers  role to carry out due diligence as you would if you were carrying out an extension.

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I). NTS have public products liability insurance of £5 million.

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J) We will take pictures of the work carried out and reserve the right to display pictures on our web site, but will not show personal information.

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K) NTS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 

L)This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law

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